Legal
Complaints Notice
1. Our commitment
Low Observable Group (“LO:TECH”, “LO:TECH Group”, “we,” “us,” “our”) are committed to providing a high standard of service. If you are unhappy with any aspect of our service, we want to hear from you so we can put things right.
2. How to make a complaint
You can raise a complaint by contacting us using the details set out in this Complaints Notice. Please provide as much detail as possible, including your name, contact details, the entity and service your complaint relates to, and what outcome you are seeking.
3. What happens next
We will endeavour to acknowledge your complaint within 10 working days of receipt. We will investigate promptly and fairly and aim to provide a full written response within 2 months. If we need more time, we will explain why and give you an updated timeframe.
4. Contact
Email: hello@lo.tech. Postal address: 101 New Cavendish Street, 1st Floor South, London, United Kingdom, W1W 6XH.